She was doing her job and following policy and did not let this certain situation phase her as she always has a smile on her face and maintains the highest level of customer satisfaction.Įveryone standing on the second floor, waiting to go downstairs to leave the boat. Unfortunately this passenger took their frustration out on Annie as well as our Casino Shift Manager, using vulgar language and rude remarks. Recently, which we believe may be this instance, we a had this situation and because our Assistant Manager Annie was not permitted to serve a complimentary drink, we had a disgruntled passenger. We have a policy to offer complimentary drinks to all players as long as they are gaming.

This can be frustrating for the customer at times, especially if that is the only game they want to play. However, our Casino Staff is made aware and will always keep an eye out and alert the customer when one does become available.

At times, a customer is not able to obtain a seat at their favorite table game. There does come a time, usually with a full moon, that no matter how hard you try, you just can't please everyone. We take pride in our jobs and our staff will go out of their way to satisfy each and every customer.

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